Return&Exchange
- Incorrect/ faulty item
Please note that we are only able to process such exchange requests within 48 hours of receiving your order. *From the date that delivery status shown “Delivered”
Incorrect item, the return shipping cost and re-shipping cost will be borne by us.
Faulty item
- Please email to ameofficial21@gmail.com with an image of the area-of-concern and relevant order number.
- You may resend the item to us. (We will provide our address after receiving your email)
- You will have a refund store credit for your new order.
Once the product has been returned, it will be checked. If the defective product contains a manufacturing defect, you have the option of a refund/ exchange.
Defective goods/ manufacturing defect does not include wear and tear, damage due to incorrect use, damage caused after shipping our products to you.
Please accept that the photos on the website (https://www.amesoulofficial.com/) will not necessarily be a photo of the product you receive. The products will have differed slightly in shape, size and colour. *Please allow slightly 1-2 cm difference for necklaces and bracelets due to manual measurement.
*Important note: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- Refund or order cancellation only allowed when the items are no longer available/ out of stock. We will send an email to notify for exchange or refund.
- Earrings are not eligible for an exchange or store credit due to hygiene purposes.
International (Singapore& Taiwan)
Unfortunately, non-reimbursement of shipping fee for international return orders.
Exchanges are not available. Items can only be returned for a refund via store credit which you may utilize for your next purchase. If you would like a replacement item, please place another order. Sorry for any inconvenience caused.
Any inquiry, please email us here